Cookie Policy

Learn how our care marketplace uses cookies to provide you with a secure, personalized experience while connecting families with trusted carers.

Last updated: June 2025

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, which can make your next visit easier and the site more useful to you.

At CarerNest's marketplace platform, we use cookies to enhance your browsing experience, securely process commission-based payments, facilitate carer-family connections, and provide personalized content and advertisements.

Marketplace Note: Cookies help us maintain secure sessions for both families and carers, process payments safely, and improve our matching algorithms.

Types of Cookies We Use

Strictly Necessary Cookies

Always active

These cookies are essential for the website to function properly and cannot be disabled.

Examples:

  • Authentication and session management
  • Security and fraud prevention
  • Load balancing and performance
  • User preferences and settings

Performance Cookies

Can be disabled

These cookies help us understand how visitors interact with our website by collecting anonymous information.

Examples:

  • Google Analytics for website usage
  • Page load times and performance metrics
  • Error tracking and debugging
  • User journey and behavior analysis

Functional Cookies

Can be disabled

These cookies enable enhanced functionality and personalization features.

Examples:

  • Language preferences
  • Location settings
  • Remembered form inputs
  • Chat support preferences

Marketing Cookies

Can be disabled

These cookies are used to deliver relevant advertisements and track marketing effectiveness.

Examples:

  • Social media integration
  • Third-party advertising networks
  • Conversion tracking
  • Retargeting campaigns

Third-Party Cookies

We also use cookies from trusted third-party services to enhance our website functionality:

ServicePurposeDurationPrivacy Policy
Google AnalyticsWebsite analytics and performance trackingUp to 2 yearsView Policy
StripePayment processing and fraud preventionSession and persistentView Policy
IntercomCustomer support chat functionalityUp to 1 yearView Policy
Facebook PixelSocial media integration and advertisingUp to 90 daysView Policy

Managing Your Cookie Preferences

Cookie Settings

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

Browser Settings

Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time.

Learn How →

Important Information

Please note that disabling certain cookies may affect the functionality of our website. Some features may not work properly if you choose to block cookies.

If you have any questions about our use of cookies, please contact us at[email protected]