CarerNest is a marketplace where carers set their own rates and families get transparent pricing. We charge a small 15% platform fee to keep everything secure, insured, and running smoothly.
Our marketplace model creates value for both families and carers
Pay carers directly + 15% platform fee
You pay exactly what the carer charges, plus a small platform fee to keep CarerNest running and secure.
85% of your earnings (15% platform fee)
Keep 85% of what you earn. Our platform fee covers payment processing, insurance, and platform operations.
Carers set their own rates - these are typical ranges you can expect to see
Washing, dressing, mobility assistance
Social interaction, light housework, errands
Dementia, disabilities, complex conditions
24/7 live-in support and assistance
Short-term relief for family carers
Palliative and compassionate care
Complete breakdown of all potential charges
Browse carers, read reviews, and create bookings
DBS checks, insurance verification, and ID confirmation
Secure payments with refund protection
Public liability and professional indemnity insurance
Subject to carer availability
Modify bookings up to 24 hours in advance
Platform support for urgent issues
Some carers may charge premiums for holidays
Common questions about our pricing and billing
If a carer charges £20/hour, you pay £23/hour total. The carer receives their full £20, and £3 goes to CarerNest to cover platform operations, insurance, and support.
Yes! Carers set their own hourly rates based on their experience, qualifications, and the type of care they provide. You can see all rates upfront before booking.
No hidden fees ever. You only pay the carer's rate plus our 15% platform fee. Everything is transparent and shown upfront.
Your platform fee covers payment processing, insurance for all parties, background checks, 24/7 support, and all platform features like family dashboards and care logs.
Absolutely! Once you find a carer you like, you can book them for regular visits. Many families build ongoing relationships with their preferred carers.
We offer a satisfaction guarantee. If you're not happy with your first visit, we'll help you find a replacement carer at no extra charge.
Yes, our minimum booking is 2 hours for regular care and 1 hour for emergency care.
Refunds are processed back to your original payment method within 3-5 business days. Our satisfaction guarantee covers your first week of care.
If you're not completely satisfied with your care service within the first 7 days, we'll provide a full refund or find you a replacement carer at no extra cost.