CarerNest is a marketplace where carers set their own rates and families get transparent pricing. Subscribe to reduce platform fees from 15% to as low as 10% and unlock unlimited bookings.
Our marketplace model creates value for both families and carers
Pay carers directly + 15% platform fee (or save with subscriptions)
You pay exactly what the carer charges, plus a small platform fee. Save 3-5% on fees with subscription plans. New users get 6 months completely FREE!
85% of your earnings (15% platform fee, or save with subscriptions)
Keep 85% of what you earn, or 85.45-85.75% with subscription plans. New carers get 6 months completely FREE - keep 100% of earnings!
Whether you're a family seeking care or a carer offering services, enjoy 6 months with zero platform fees
Pay only the carer's rate - no platform fees for 6 months
*Based on £20/hour, 3 hours/day, 30 days/month
Keep 100% of your earnings - no platform fees for 6 months
*Based on £20/hour, 3 hours/day, 30 days/month
Choose a subscription plan to reduce platform fees and unlock unlimited bookings
Save on platform fees when booking care for your loved ones
Professional tools for care agencies managing multiple carers
Carers set their own rates - these are typical ranges you can expect to see
Washing, dressing, mobility assistance
Social interaction, light housework, errands
Dementia, disabilities, complex conditions
24/7 live-in support and assistance
Short-term relief for family carers
Palliative and compassionate care
Note: DBS checks and insurance costs are handled separately and are not included in the platform fee.
Complete breakdown of all potential charges by user type
Services and fees for those booking care
Browse carers, read reviews, and create bookings
DBS checks, insurance verification, and ID confirmation
Secure payments with refund protection
Public liability and professional indemnity insurance
Subject to carer availability
Modify bookings up to 24 hours in advance
Platform support for urgent issues
Reduce platform fees from 15% to 10% and unlock unlimited bookings
Get priority access to top-rated carers with Premium+ plans
Personal care coordinator for complex needs (Family Elite)
Services and fees for care providers
Create and manage your professional profile
Instant notifications for new booking requests
Secure payment processing and earnings tracking
Public liability and professional indemnity insurance
Set your availability and manage your schedule
Track earnings, bookings, and performance metrics
Platform support for carers and agencies
Reduce platform fees from 15% to 10% and unlock unlimited bookings
Get priority in search results with Professional+ plans
Priority customer support with Professional+ plans
Team management, performance analytics, and commission management
Manage multiple carers and track performance (Agency Professional)
Common questions about our pricing and billing by user type
Questions about booking and paying for care
If a carer charges £20/hour, you pay £23/hour total (15% platform fee). The carer receives their full £20, and £3 goes to CarerNest. With subscriptions, you can reduce this to 12% (Professional) or 10% (Elite/Agency), saving £0.60-£1.00 per hour.
No hidden fees ever. You only pay the carer's rate plus our platform fee (15% standard, 12-10% with subscriptions). Everything is transparent and shown upfront.
Your platform fee covers payment processing, 24/7 support, and all platform features like family dashboards and care logs. DBS checks and insurance are handled separately and not included in the platform fee.
Subscription plans reduce your platform fee from 15% to as low as 10% and unlock unlimited bookings. Plans range from £7.99/month (Family Basic) to £24.99/month (Family Elite). You can cancel anytime.
Absolutely! Once you find a carer you like, you can book them for regular visits. Many families build ongoing relationships with their preferred carers.
We offer a satisfaction guarantee. If you're not happy with your first visit, we'll help you find a replacement carer at no extra charge.
Yes, our minimum booking is 2 hours for regular care and 1 hour for emergency care.
Refunds are processed back to your original payment method within 3-5 business days. Our satisfaction guarantee covers your first week of care.
Choose based on your usage: Family Basic (£7.99) for occasional bookings, Family Premium (£14.99) for regular care, or Family Elite (£24.99) for concierge service.
Yes! Once you have an active subscription, the reduced platform fee applies to all your bookings automatically. No need to remember to apply discounts.
Questions about providing care and earning money
Carers set their own hourly rates based on their experience, qualifications, and the type of care they provide. You can see all rates upfront before booking.
You receive your full hourly rate for every booking. CarerNest handles payment processing and deducts the platform fee from the customer's payment. With subscriptions, you can reduce platform fees from 15% to 10%.
All carers get 24/7 platform support, insurance coverage, and access to our earnings dashboard. Professional+ subscribers get priority support and enhanced features.
Carer subscriptions reduce platform fees from 15% to 10% and unlock unlimited bookings. Plans range from £9.99/month (Carer Starter) to £39.99/month (Carer Elite).
Yes! You can upgrade or downgrade your subscription plan at any time. Changes take effect immediately, and you'll be charged or credited the difference.
Priority placement means your profile appears higher in search results, increasing your chances of getting booked. This is available with Professional+ subscription plans.
Agency Professional (£99.99/month) includes team management, performance analytics, commission management, and reduced platform fees for all your carers.
Yes! Agency plans include team management features to add, manage, and track performance of multiple carers under your agency.
All carers are covered by public liability and professional indemnity insurance. This is included in the platform fee and provides protection for both carers and clients.
Your earnings dashboard shows all bookings, payments, and performance metrics. You can track your income, see upcoming payments, and analyze your booking patterns.
If you're not completely satisfied with your care service within the first 7 days, we'll provide a full refund or find you a replacement carer at no extra cost.