At CarerNest marketplace, safeguarding vulnerable adults is our highest priority. We are committed to protecting everyone who uses our platform from abuse and neglect, with robust protections for both families and carers.
In our care marketplace, safeguarding means protecting every adult's right to live in safety, free from abuse and neglect. We work with families, carers, and authorities to prevent and stop both the risks and experience of abuse, while promoting wellbeing for all.
Marketplace Protection: Our 15% platform fee includes comprehensive safeguarding measures: enhanced DBS checks, ongoing monitoring, 24/7 support, and incident response protocols for both families and carers.
We proactively work to prevent abuse and neglect through robust screening, training, and monitoring.
We maintain vigilant monitoring systems to identify potential safeguarding concerns quickly.
When concerns arise, we take immediate action to ensure safety and wellbeing.
We constantly review and improve our safeguarding practices based on learning and best practice.
It's important to recognize the different types of abuse that can occur. Being aware of these helps us all protect vulnerable people.
Any physical harm or injury inflicted on a vulnerable person
Psychological harm through words, actions, or neglect of emotional needs
Theft, fraud, or misuse of a person's money or possessions
Failure to provide adequate care, support, or attention
A person's inability to care for themselves adequately
Abuse based on discrimination regarding protected characteristics
If you have concerns about abuse or neglect, it's important to act quickly. Follow these steps to ensure the person gets the help they need.
Ensure the person is safe and seek emergency medical attention if needed
Call 999 if immediate danger
Contact our safeguarding team immediately
Call 0800 123 4567 (24/7)
Record all relevant details while they are fresh in your memory
Use our incident report form
Provide full cooperation with our investigation and any external authorities
Respond to all requests promptly
All CarerNest carers receive comprehensive safeguarding training as part of their onboarding process, with regular refresher sessions to ensure they stay up-to-date with best practices and legal requirements.