Find answers to your questions, step-by-step guides, and get the support you need to make the most of CarerNest's care services.
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Learn how to use CarerNest and find your first carer
Everything about searching and booking carers
Payment methods, platform fees, and billing information
Verification, insurance, and safety measures
Scheduling, cancellations, and changes
Managing care plans and progress tracking
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Quick answers to common questions
Most carers can be booked within 24-48 hours. For emergency situations, we have carers available within 2 hours.
Yes, all carers undergo enhanced DBS checks, reference verification, and insurance validation before joining our platform.
We offer a satisfaction guarantee. If you're not happy, we'll find you a replacement carer at no additional cost.
Carers set their own rates typically ranging from £15-25/hour. You pay the carer's rate plus a 15% platform fee that covers insurance, payments, and support.
Yes, you can modify your care schedule with 24 hours notice. Emergency changes may incur additional fees.
Can't find what you're looking for? Our support team is here to help you with any questions or concerns about your care services.