How to Modify Your Bookings

Life is unpredictable, and sometimes you need to change your care arrangements. Here's everything you need to know about modifying your CarerNest bookings.

Quick Actions

How to Modify Bookings

Through the CarerNest App

1. Open the App: Launch the CarerNest mobile app
2. Go to Bookings: Tap on "My Bookings" in the bottom navigation
3. Select Booking: Find and tap on the booking you want to modify
4. Choose Action: Tap "Modify Booking" and select your desired change
5. Confirm Changes: Review and confirm your modifications

Through the Website

1. Log In: Sign in to your CarerNest account
2. Dashboard: Go to your account dashboard
3. My Bookings: Click on "My Bookings" in the sidebar
4. Edit Booking: Click "Edit" next to the booking you want to change
5. Make Changes: Update the details and save your changes

By Phone

For urgent changes or if you need assistance, call our support team:

• Phone: +44 74 53 54 1117
• Hours: 24/7 for urgent modifications
• Have Ready: Your booking reference number

Types of Modifications

Rescheduling

Change the date or time of your booking:

• Same Week: Usually no additional fees if 24+ hours notice
• Different Week: Subject to carer availability
• Time Changes: Must fit within carer's available hours
• Emergency Reschedule: Additional fees may apply

Duration Changes

Extend or reduce the length of your care session:

• Extending Care: Additional hours charged at the same rate
• Reducing Care: Minimum 2-hour booking requirement
• Same-Day Extensions: Subject to carer availability
• Live-in Care: Minimum 24-hour notice for changes

Service Type Changes

Modify the type of care being provided:

• Personal Care to Companionship: Rate may decrease
• Companionship to Personal Care: Carer must be qualified
• Specialized Care: May require different carer
• Medical Support: Requires qualified healthcare professional

Cancellation Policy

Cancellation Timeframes

Emergency Cancellations

We understand that emergencies happen. Contact us immediately if you need to cancel due to:

• Medical Emergency: Hospital admission or urgent medical care
• Family Emergency: Unexpected family circumstances
• Severe Weather: Dangerous travel conditions
• Carer Illness: If your carer becomes unwell

Emergency cancellations are reviewed case-by-case and may be exempt from standard fees.

Recurring Bookings

Modifying Regular Care

For weekly or daily care arrangements:

• Single Session: Modify just one appointment
• Going Forward: Change all future appointments
• Temporary Changes: Modify for a specific period
• Permanent Changes: Update your regular care schedule

Holiday Arrangements

Special considerations for holidays and time off:

• Advance Notice: Give as much notice as possible
• Carer Holidays: We'll arrange replacement care
• Your Holidays: Pause or modify your regular schedule
• Bank Holidays: Special rates may apply

Carer Availability

When Your Carer is Available

If your preferred carer can accommodate the change:

• Instant Confirmation: Changes confirmed immediately
• Same Rate: No additional charges for modifications
• Continuity: Maintain your established care relationship

When Your Carer is Unavailable

If your carer cannot accommodate the new time:

• Alternative Carers: We'll suggest suitable replacements
• Rate Matching: We try to match your current rate
• Profile Matching: Find carers with similar experience
• Emergency Cover: Urgent arrangements within 2 hours

Payment and Refunds

How Refunds Work

• Automatic Refunds: Processed within 3-5 business days
• Payment Method: Refunded to original payment method
• Partial Refunds: For partial cancellations or reductions
• Platform Fee: Refunded proportionally with booking

Additional Charges

When additional fees may apply:

• Short Notice Changes: Less than 24 hours notice
• Premium Time Slots: Evenings, weekends, holidays
• Emergency Arrangements: Urgent replacement care
• Specialist Requirements: Specific qualifications needed

Best Practices

Planning Ahead

• Give Notice: Provide as much advance notice as possible
• Communicate Directly: Talk to your carer about potential changes
• Plan for Flexibility: Consider booking slightly longer sessions
• Regular Reviews: Assess your care needs monthly

Emergency Preparedness

• Emergency Contacts: Keep our support number handy
• Backup Plans: Have alternative care arrangements
• Medical Information: Keep care notes up to date
• Key Access: Ensure carers can access your home

Common Scenarios

Medical Appointments

When you need to attend medical appointments:

• Accompany You: Many carers can attend appointments with you
• Reschedule Care: Move your care session to after the appointment
• Split Sessions: Have care before and after the appointment
• Transport Assistance: Carers can help with travel arrangements

Family Visits

When family members visit:

• Reduce Hours: Scale back care when family is present
• Different Services: Focus on household tasks or companionship
• Temporary Pause: Take a break from regular care
• Additional Support: Extra help during busy family times