Carer Support

We're here to support you every step of the way. Access professional guidance, wellbeing resources, and 24/7 assistance whenever you need it.

Need Immediate Support?Call 0800 123 4567 (24/7)

Quick Help

Get immediate assistance for common situations

Client Safety Concern

urgent

Report immediate safety issues

Call Emergency Line

Schedule Conflict

important

Can't make a scheduled visit

Contact Support

Payment Query

normal

Questions about pay or invoicing

Check Payment Portal

Technical Issue

normal

App or website not working

Live Chat Support

Training Question

normal

Help with training modules

Training Support

General Inquiry

normal

Other questions or concerns

General Support

Support Services

24/7 Emergency Support

Available 24/7

Immediate assistance for urgent situations and emergencies

What we provide:

  • Crisis intervention and guidance
  • Emergency replacement carers
  • Safety concern reporting
  • Immediate supervisor contact
Contact:0800 123 4567

Professional Guidance

Mon-Fri 8am-8pm

Expert advice on care techniques and challenging situations

What we provide:

  • Care planning assistance
  • Specialist condition guidance
  • Behavior management support
  • Best practice recommendations
Contact:0800 123 4568

Wellbeing Support

Mon-Fri 9am-5pm

Mental health and wellbeing resources for carers

What we provide:

  • Confidential counseling sessions
  • Stress management resources
  • Work-life balance guidance
  • Peer support groups
Contact:0800 123 4569

Technical Support

Mon-Sun 7am-11pm

Help with the CarerNest platform and digital tools

What we provide:

  • App and website assistance
  • Account setup and management
  • Payment and booking issues
  • Training platform support
Contact:Live chat available

How to Reach Us

Phone Support

Speak directly with our support team

Hours:Various hours depending on service
Response:Immediate

Live Chat

Quick text-based support through our platform

Hours:7am-11pm daily
Response:Under 2 minutes

Email Support

Detailed written support for complex issues

Hours:24/7 submission
Response:Within 4 hours

Community Forum

Connect with other carers and share experiences

Hours:Always available
Response:Community driven

Wellbeing Resources

Your mental health and wellbeing matter to us. Access specialized resources designed to help you thrive in your caring role.

Stress Management Workshop

Interactive Session

Learn practical techniques for managing work-related stress

Duration:2 hours
Frequency:Weekly

Mindfulness for Carers

Guided Practice

Short mindfulness sessions designed specifically for care workers

Duration:30 minutes
Frequency:Daily

Burnout Prevention Program

Self-Assessment & Support

Identify early signs of burnout and develop prevention strategies

Duration:Ongoing
Frequency:Monthly check-ins

Work-Life Balance Coaching

1-on-1 Sessions

Personal coaching to help maintain healthy boundaries

Duration:1 hour
Frequency:As needed

We're Here for You

Remember, you're not alone in your caring journey. Our dedicated support team is committed to helping you provide the best possible care while maintaining your own wellbeing.