Your First Booking Guide

Before You Start

Preparation Checklist

Complete your account profile

Add your care recipient's information

Define your care needs and preferences

Set your budget and preferred schedule

Add a valid payment method

Step-by-Step Booking Process

Find Your Carer

• Use the search function to find carers in your area
• Apply filters for experience, specializations, and availability
• Read carer profiles, reviews, and qualifications
• Check their hourly rates and minimum booking requirements

Contact the Carer

Before booking, it's recommended to have a conversation with your chosen carer:

• Send a message through our platform
• Discuss your specific care needs
• Ask about their experience with similar situations
• Confirm their availability for your preferred times
• Arrange a meet-and-greet if desired

Make Your Booking

Once you're ready to book:

• Click "Book Now" on the carer's profile
• Select your preferred date and time
• Choose the duration of care needed
• Add any special instructions or requirements
• Review the total cost including platform fee

Confirm & Pay

• Review all booking details carefully
• Confirm your payment method
• Accept the terms and conditions
• Submit your booking request
• Wait for carer confirmation (usually within 2 hours)

What Happens Next

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Booking Confirmation

You'll receive an email confirmation with all booking details

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Carer Contact

Your carer will contact you 24 hours before the visit

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Care Visit

Your carer arrives at the scheduled time and provides care

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Visit Summary

Receive a summary of the visit and opportunity to leave feedback

First Visit Tips

Prepare Your Home

• Ensure easy access to your property
• Prepare any necessary equipment or supplies
• Have emergency contact numbers readily available
• Clear pathways for mobility aids if needed

Communication

• Be present for the first visit if possible
• Discuss daily routines and preferences
• Share important medical information
• Establish communication preferences

Documentation

• Have care plans or medical notes ready
• Provide medication lists and schedules
• Share emergency procedures
• Give contact details for family members

Setting Expectations

• Discuss what tasks will be performed
• Clarify any boundaries or limitations
• Agree on communication methods
• Plan for future bookings if satisfied

Payment Information

When You Pay

• Payment is processed after the care visit
• You'll receive an invoice within 24 hours
• Automatic payment from your chosen method
• Detailed breakdown of all charges

What's Included

• Carer's hourly rate
• Platform fee (15%)
• Insurance coverage
• Customer support

Common First-Time Concerns

"What if the carer doesn't show up?"

All carers are required to confirm their attendance. If there's an issue, our 24/7 support team will help find a replacement carer or provide a full refund.

"What if we're not compatible?"

It's normal to need time to find the right match. You can try different carers until you find someone who works well with your family. We also offer guidance on finding the best fit.

"Is my payment information secure?"

Yes, we use bank-level encryption and secure payment processors. Your financial information is never stored on our servers and all transactions are fully protected.

Need Help?

Our support team is here to help you through your first booking and beyond.

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