When care needs arise unexpectedly, CarerNest is here to help. Our emergency booking service ensures you can get qualified care quickly, even outside normal hours.
What Constitutes an Emergency?
We consider the following situations as care emergencies:
Medical Emergencies
Hospital Discharge: Unexpected early discharge requiring immediate care
Carer Illness: Your regular carer becomes unwell and cannot attend
Medication Management: Urgent need for medication supervision
Fall or Injury: Non-life-threatening injuries requiring care support
Deteriorating Condition: Sudden worsening of health conditions
Family Emergencies
Family Illness: Primary caregiver becomes ill or hospitalized
Unexpected Travel: Urgent travel for family emergencies
Work Emergencies: Critical work situations requiring immediate attention
Childcare Issues: When children need urgent care affecting your availability
Care Breakdown
Carer No-Show: Scheduled carer fails to arrive
Care Mismatch: Current care arrangement isn't working
Safety Concerns: Issues with current care provider
Equipment Failure: Medical equipment requiring immediate attention
Life-Threatening Emergencies
For life-threatening emergencies, always call 999 first. CarerNest emergency care is for urgent but non-life-threatening situations requiring immediate care support.
How to Request Emergency Care
By Phone (Fastest)
Call Our Emergency Line
Phone: +44 74 53 54 1117
Available: 24 hours a day, 7 days a week
Response Time: Emergency coordinator will respond within 15 minutes
Through the App
Open CarerNest App: Launch the mobile application
Emergency Button: Tap the red "Emergency Care" button on the home screen
Describe Situation: Provide details about your urgent care needs
Location & Timing: Confirm your location and when care is needed
Submit Request: Send your emergency booking request
Online Emergency Form
For less urgent situations, you can use our online emergency booking form:
Visit: carernest.com/emergency
Complete Form: Provide detailed information about your needs
Priority Level: Indicate the urgency of your situation
Contact Preference: Choose how you'd like us to respond
Our Emergency Response Process
Immediate Response (0-15 minutes)
Call Acknowledgment: Emergency coordinator confirms your request
Situation Assessment: Quick evaluation of your care needs
Carer Search: Immediate search for available qualified carers
Initial Estimate: Timeframe for care arrival provided
Care Coordination (15-60 minutes)
Carer Matching: Find the most suitable available carer
Background Verification: Confirm carer credentials and availability
Travel Coordination: Arrange carer transport to your location
Updates Provided: Regular updates on carer arrival time
Care Delivery (1-4 hours)
Carer Arrival: Qualified carer arrives at your location
Situation Assessment: Carer evaluates immediate care needs
Care Provision: Immediate care support provided
Ongoing Monitoring: Regular check-ins to ensure quality care
Response Times
Critical Emergencies: Carer on-site within 2 hours
Urgent Situations: Carer on-site within 4 hours
Same-Day Needs: Carer on-site within 8 hours
Next-Day Care: Arranged within 24 hours
Types of Emergency Care Available
Personal Care
Washing and Dressing: Help with personal hygiene
Mobility Assistance: Support with moving around safely
Medication Management: Ensuring medications are taken correctly
Meal Preparation: Preparing nutritious meals
Toileting Support: Assistance with bathroom needs
Medical Support
Post-Hospital Care: Support after medical procedures
Wound Care: Basic wound cleaning and dressing
Vital Signs Monitoring: Checking blood pressure, temperature
Medication Administration: By qualified healthcare professionals
Medical Appointment Support: Accompanying to urgent appointments
Companionship and Safety
Overnight Supervision: Staying overnight for safety
Emergency Companionship: Emotional support during crises
Safety Monitoring: Ensuring home safety and security
Emergency care rates reflect the urgent nature and immediate availability:
Standard Emergency Rate: 25% premium on normal rates
Out-of-Hours Premium: Additional 15% for nights/weekends
Critical Emergency: 50% premium for immediate response
Minimum Booking: 4-hour minimum for emergency calls
What's Included
Emergency Coordination: 24/7 support team coordination
Rapid Response: Priority carer allocation
Quality Assurance: Verified and qualified carers only
Insurance Coverage: Full liability and professional indemnity
Ongoing Support: Continued monitoring and assistance
Payment for Emergency Care
Emergency care is charged after service completion. We'll process payment within 24 hours and send you a detailed invoice. Payment plans available for larger emergency care costs.
Preparing for Emergencies
Emergency Care Plan
Create an emergency care plan to speed up response times:
Medical Information: Keep current medical conditions and medications listed
Emergency Contacts: Family, friends, and healthcare providers
Care Preferences: Specific care needs and preferences
Home Access: Key location or access arrangements
Insurance Details: Health insurance and care coverage information
Emergency Kit
Keep these items easily accessible:
Medication List: Current medications and dosages
Medical History: Recent medical reports and conditions
Emergency Numbers: Including CarerNest emergency line
Insurance Cards: Health and care insurance information
Care Instructions: Specific care needs and routines
After Emergency Care
Transitioning to Regular Care
Once the immediate emergency is resolved:
Care Assessment: Evaluate ongoing care needs
Regular Carer Matching: Find a permanent care solution
Care Plan Update: Adjust care plan based on recent events
Follow-up Support: Continued monitoring and assistance
Feedback and Improvement
Help us improve our emergency services:
Service Feedback: Rate your emergency care experience
Carer Feedback: Evaluate the emergency carer's performance
Process Improvement: Suggest improvements to our emergency response
Care Plan Updates: Update your emergency care preferences
Frequently Asked Questions
How quickly can you get a carer to me?
For critical emergencies, we aim to have a qualified carer on-site within 2 hours. For urgent but less critical situations, within 4 hours. Response times may vary based on location and carer availability.
What if no carers are available?
We maintain a network of emergency carers specifically for urgent situations. If our regular carers aren't available, we'll coordinate with partner agencies or freelance carers who meet our standards.
Can I request a specific carer for emergencies?
While we'll try to accommodate preferences, emergency situations prioritize availability and speed. We'll match you with the most suitable available carer who meets your care requirements.
What happens if I can't pay immediately?
Emergency care is never denied due to immediate payment concerns. We'll provide the care first and work out payment arrangements afterward. Payment plans are available for larger emergency care costs.
We're Here When You Need Us
Emergencies can be stressful and overwhelming. Our team is trained to provide not just care, but also reassurance and support during difficult times.