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CarerNest Mobile App Guide

Manage your care bookings, communicate with carers, and access support on the go

Download & Installation

Available Platforms

iOS App

  • • iOS 14.0 or later
  • • iPhone, iPad, and iPod touch
  • • 50MB storage space
  • • Internet connection required

Android App

  • • Android 8.0 (API level 26) or higher
  • • 45MB storage space
  • • Internet connection required
  • • Location services recommended

First Time Setup

1

Sign In or Create Account

Use your existing CarerNest credentials or create a new account directly in the app. Your account will sync across all devices.

2

Enable Notifications

Allow push notifications to receive booking confirmations, carer messages, and important updates about your care services.

3

Set Location Permissions

Enable location services to find carers near you and get accurate travel time estimates. This helps improve search results and booking accuracy.

4

Complete Your Profile

Add your care recipient's information, preferences, and emergency contacts. This ensures carers have all necessary information for quality care.

Key Features

Find Carers Nearby

  • • GPS-based carer search
  • • Real-time availability
  • • Distance and travel time
  • • Map view of carer locations

Booking Management

  • • Quick booking from carer profiles
  • • Calendar view of appointments
  • • Easy rescheduling and cancellation
  • • Recurring booking setup

Secure Messaging

  • • Direct communication with carers
  • • Photo and document sharing
  • • Message history and search
  • • Emergency contact options

Smart Notifications

  • • Booking confirmations and reminders
  • • Carer arrival notifications
  • • Payment and invoice alerts
  • • Emergency notifications

Payment Management

  • • Secure payment processing
  • • Multiple payment methods
  • • Invoice viewing and download
  • • Payment history tracking

Profile Management

  • • Update personal information
  • • Manage care recipient profiles
  • • Emergency contact management
  • • Preference settings

App Navigation

Main Navigation Tabs

Find Care

Search and browse available carers in your area

My Bookings

View and manage your current and upcoming appointments

Messages

Communicate with your carers and support team

Profile

Manage your account, settings, and preferences

Offline Features

While most features require an internet connection, some functionality is available offline:

Available Offline:

  • • View saved carer profiles
  • • Access booking history
  • • Read cached messages
  • • View emergency contact information

Requires Internet:

  • • Search for new carers
  • • Make new bookings
  • • Send messages
  • • Process payments

Troubleshooting

App Won't Load or Crashes

  • • Force close and restart the app
  • • Check your internet connection
  • • Update to the latest app version
  • • Restart your device
  • • Clear app cache (Android) or reinstall (iOS)

Notifications Not Working

  • • Check notification permissions in device settings
  • • Ensure notifications are enabled in app settings
  • • Check Do Not Disturb settings
  • • Update the app to the latest version

Location Services Issues

  • • Enable location permissions for CarerNest
  • • Check if location services are enabled on your device
  • • Try refreshing your location in the app
  • • Ensure GPS is turned on

Login Problems

  • • Double-check your email and password
  • • Use the "Forgot Password" option if needed
  • • Clear app data and try logging in again
  • • Contact support if issues persist

Keep Your App Updated

Regular updates include new features, security improvements, and bug fixes. Enable automatic updates in your device settings for the best experience.

  • • iOS: Settings > App Store > App Updates
  • • Android: Google Play Store > Settings > Auto-update apps

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