Search and browse available carers
Message or call your chosen carer
Schedule your care appointment
Receive booking confirmation
Secure messaging through CarerNest platform
Direct phone contact (available after initial message)
Meet virtually before booking (optional)
Tip: Be clear about your needs and expectations. Good communication leads to better care experiences.
Choose from the carer's available slots or request specific times.
Provide detailed information about the care needed.
Verify the care location and provide access details.
Double-check all details before finalizing your booking.
We place a temporary hold on your payment method for the estimated amount. This is not a charge - just a security measure.
After care is completed, you'll be charged the actual amount based on time spent and services provided.
Receive booking confirmation via email and app notification
Your carer receives booking details and can contact you if needed
Booking automatically added to your CarerNest calendar
Automatic reminders sent 24 hours and 2 hours before care
Book your first session as a shorter trial to ensure compatibility. This helps both you and the carer understand expectations before committing to longer sessions.