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Understanding Carer Profiles

Learn how to read and evaluate carer profiles to find the perfect match

What's in a Carer Profile?

Personal Info

Photo, name, and introduction

Verification

Background checks and badges

Reviews

Ratings and client feedback

Availability

Schedule and response time

Personal Information

Profile Photo & Name

Profile Photo

All carers must upload a clear, recent photo for identification and trust

Verified Name

Names are verified against official ID documents during registration

Personal Introduction

What to Look For:

  • • Personal care philosophy
  • • Motivation for caregiving
  • • Communication style
  • • Personality traits
  • • Hobbies and interests
  • • Languages spoken

Verification & Safety Badges

Understanding Verification Badges

DBS Checked

Enhanced DBS (Disclosure and Barring Service) check completed

ID Verified

Government-issued photo ID verified and confirmed

References Checked

Professional and personal references verified

Insured

Covered by CarerNest's comprehensive insurance policy

First Aid Trained

Current first aid and CPR certification

Qualified

Relevant care qualifications or certifications

Important: All verification badges are earned through our rigorous screening process. Carers without certain badges may still be excellent caregivers, but badges provide additional assurance.

Experience & Qualifications

Care Experience

Years of Experience

Total years providing care services (professional and personal)

Care Settings

Home care, residential care, hospitals, day centers

Client Demographics

Age groups and conditions they've worked with

Specializations

Medical Conditions

Dementia, diabetes, mobility issues, mental health

Care Types

Personal care, companionship, respite care, overnight care

Special Skills

Medication management, mobility assistance, meal preparation

Reviews & Ratings

Understanding Ratings

Overall Rating

4.8 (127 reviews)

Average of all client ratings (1-5 stars)

Rating Categories

Reliability
Communication
Care Quality

Reading Reviews

What to Look For

  • • Specific examples of good care
  • • Consistency across multiple reviews
  • • Recent reviews (within 6 months)
  • • Detailed feedback vs. generic comments
  • • How carer handles challenges
  • • Communication and reliability mentions

Red Flags

  • • Consistently late or unreliable
  • • Poor communication
  • • Lack of attention to detail
  • • Unprofessional behavior
  • • Safety concerns
  • • Multiple recent negative reviews

Review Authenticity

All reviews are from verified clients who have completed care sessions. We monitor for fake reviews and remove any that violate our guidelines.

Availability & Response Time

Availability Calendar

Weekly Schedule

Days and times the carer is typically available

Real-Time Availability

Current open slots for booking in the next 30 days

Advance Booking

How far in advance the carer accepts bookings

Response Metrics

Response Rate

95%

Percentage of messages responded to

Average Response Time

2 hours

Typical time to respond to messages

Last Active

Online 2 hours ago

Pricing & Services

Hourly Rates

Companionship Care£15/hour
Personal Care£18/hour
Specialized Care£22/hour
Overnight Care£120/night

Services Offered

Available Services:

Companionship
Personal Care
Meal Preparation
Medication Reminders
Light Housekeeping
Transportation

Rates shown are base prices. Final cost may vary based on specific requirements and location.

How to Evaluate Profiles

Green Flags

Complete profile with detailed information
Multiple verification badges
High ratings with many reviews
Fast response time and high response rate
Relevant experience for your needs
Professional, caring introduction

Things to Consider

New carers may have fewer reviews but could be excellent
Higher rates may reflect specialized skills
Limited availability might indicate high demand
Distance from your location affects travel time
Language preferences for better communication

Pro Tip:

Don't just look at ratings - read the actual reviews to understand what clients appreciated about the carer's service. Look for mentions of reliability, communication, and care quality that match your priorities.

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