Message the carer
Choose date & time
Add care info
Secure payment
Booking confirmed
Check their experience, specializations, and availability
Look for feedback relevant to your care needs
Ensure they have the required badges for your needs
Tip: Be clear and specific in your first message. This helps the carer understand your needs and respond appropriately.
View the carer's available time slots in real-time
If your preferred time isn't shown, you can request it. The carer will confirm if they can accommodate.
Single care appointment for a specific date and time
Regular schedule (weekly, bi-weekly, monthly)
Same-day or urgent care (subject to availability)
Most carers have a 2-hour minimum booking
2-4 hours for companionship, 4-8 hours for personal care
10-12 hour sessions, typically 8 PM - 8 AM
Select the primary type of care needed:
Detail exactly what you need help with during the care session
Share relevant medical conditions, allergies, or special needs
Mention any mobility aids, accessibility requirements, or physical limitations
Communication style, activities, dietary requirements, etc.
This is an estimate. Final cost depends on actual time spent and services provided.
We place a temporary hold on your payment method for the estimated amount
After care is provided, the actual amount is calculated
You're charged the actual amount within 2 hours of completion
You'll receive an email and app notification confirming your booking
Your carer receives all booking details and can contact you if needed
Booking is added to your CarerNest calendar and can sync with your device
Reminder with carer details and preparation tips
Final reminder with carer contact information
Carer arrival notification and live tracking (if enabled)
Full refund, no cancellation fee
50% cancellation fee applies
Full payment required
24/7 emergency helpline available
All bookings covered by comprehensive insurance
Regular quality checks and carer monitoring