Understanding our comprehensive verification process to ensure your safety and peace of mind.
Every carer on CarerNest undergoes our rigorous verification process before they can accept bookings. This includes enhanced DBS checks, identity verification, and professional reference checks.
All carers undergo enhanced Disclosure and Barring Service checks
Multi-point identity verification process
Verification of work history and character references
An Enhanced Disclosure and Barring Service (DBS) check is the highest level of criminal record check available in the UK. It's required for roles involving close contact with vulnerable adults and children.
Enhanced checks may also include relevant police information held locally that might be relevant to the role, even if it didn't result in a conviction.
Carer submits application with required documents
Initial review of identity documents and qualifications
Enhanced DBS check application submitted
Contact previous employers and character references
DBS certificate received and reviewed
Complete verification and profile activation
The complete verification process typically takes 14-21 days. DBS checks can take longer during peak periods or if additional information is required.
Minor, non-relevant offenses may not automatically disqualify a carer. We assess each case individually.
Serious offenses or barred list entries result in automatic rejection from our platform.
Our commitment to safety doesn't end after initial verification. We maintain ongoing monitoring to ensure continued safety.
Enhanced DBS checks typically take 7-14 days, but can take longer during busy periods or if additional information is required.
For privacy reasons, we don't share DBS certificates directly. However, all carers display a verification badge confirming their enhanced DBS check has been completed and approved.
Carers cannot accept new bookings if their DBS check expires. They must renew their check and have it approved before they can resume taking bookings.