Insurance and Protection Coverage

Automatic Coverage

• Coverage starts automatically when your booking begins
• No additional paperwork or applications required
• Covers all care activities during the booking period
• 24/7 claims support available

What's Covered

• Personal care and assistance
• Domestic tasks and household support
• Companionship and social activities
• Transportation (where applicable)

Immediate Steps

1. 1Ensure everyone's safety and seek medical attention if needed
2. 2Document the incident with photos and notes
3. 3Contact CarerNest support immediately
4. 4Complete the incident report form

Required Information

• Booking reference number
• Date, time, and location of incident
• Detailed description of what happened
• Photos of any damage or injuries
• Witness contact information (if applicable)

General Exclusions

• • Intentional damage or criminal acts
• • Pre-existing medical conditions (unless disclosed)
• • Activities outside the agreed care plan
• • War, terrorism, or nuclear risks
• • Damage due to wear and tear

Care-Specific Exclusions

• • Medical procedures not within carer's scope
• • Driving without proper insurance/license
• • Care provided outside booking hours
• • Unauthorized medication administration
• • Activities requiring specialized equipment